Mediaplex_tag

Frequently Asked Questions


About

  1. What is Tasting Room?
  2. What is Tasting Room’s relationship to Lot18?
  3. Who is the seller of the wine?
  4. What are my wine samplers?
  5. Why do you send wine samplers?
  6. What if I don't rate the wine samplers you send me?
  7. What is my Wine Profile?
What is Tasting Room?

Tasting Room is the world’s first personalized wine club. Rather than just ask you questions about the kinds of wines you prefer, instead we start by sending you a selection of fine wines in miniature bottles, then guide you through a quick, fun, interactive tasting. This allows you – and us – to discover what type of wine drinker you are. This way, we're able to ensure that we only send you full-size bottles of wine that match your preferences — all at substantial savings, of course.

What is Tasting Room’s relationship to Lot18?

Lot18 acquired Tasting Room in 2013 – including the company's patented machine for moving wine from regular-size bottles into special mini bottles with no degradation in wine quality along the way. By joining forces, the two companies are able to provide you with an unprecedented level of savings, service and selection. To visit Lot18, click here.

Who is the seller of the wine?

The mini-bottle tasting kit is packaged at a partner winery in California that operates our bottling machine; the wine is then sold to you under our own license, which permits us to sell and ship wine. Each subsequent shipment of wine is also sold to you under our license.

What are my wine samplers?

The wines in your mini bottles were specially chosen by our staff of wine experts because they fit a particular spectrum of flavors and styles – one that helps us determine the styles and varieties of wine you prefer. Our patented bottling machine is seriously cool: A regular-size bottle of wine goes in one end, and the mini bottles come out the other (more or less). There's no change in flavor or quality because the wine is never exposed to air. The sample-size mini bottles are true representations of the original bottles of wine.

Why do you send wine samplers?

Because we can. And because nobody else does. If we were to ask you which you prefer among Mozart, Bach, Brahms, Beethoven and Wagner, you might struggle to think of each composer's music before telling us which you like. If we were to let you listen to samples of their best work, you'd have an easier time making choices – and wine works in exactly the same way. The six sample-size wines allow you to taste a variety of styles and flavors so as to determine which you prefer — and which you should skip. By rating the wines on our site, we're able to create a truly personalized experience and make informed wine selections for you. Our goal is to ensure that every bottle you receive from us pleases your palate.

What if I don't rate the wine samplers you send me?

You really should. And we'll email you several times, reminding you to make the time for it. If you haven't logged in to rate the wines in your kit 30 days from when you placed the order, our wine curators will simply select a range of wines for your first shipment of regular-size bottles. Of course, you can rate those wines after you receive them, and you can also log in and rate the wines in your kit – do this at any time that suits you. You're not required to rate any of the wines we send you. But doing so enables us to refine our selections according to your feedback. And that's really why we get out of bed every morning, so please do rate the wines in your kit at the very least. It'll make you a happier wine drinker, too.

What is my Wine Profile?

Your Wine Profile is a detailed explanation, in plain English, of the types of wine that match your taste preferences – all based on the feedback you provide when you rate the mini bottles in your kit. Your profile tells you which wine varieties and styles are right for you and why, as well as the regions they come from and the foods with which they pair well. We'll also give you suggestions on other regions and grape varieties that may suit you, as well as regions of the world where you're likely to find great value. You can always check your profile for recommendations, whether you're shopping for more wine with us or you need to grab a bottle in the wine shop on your way home or make a selection off a restaurant's voluminous list. Whenever and wherever you're drinking wine, we want to help you make the right pick.

Back to top

Membership

  1. How can I become a member of Tasting Room?
  2. How often will I receive wine shipments?
  3. How do I know I’m getting the right wines for me?
  4. Am I obligated to continue with Tasting Room for any length of time?
  5. Do I have the option to cancel at any time?
  6. Who decides which wines are right for me?
  7. How can you offer such low prices on fine wine?
  8. What is your privacy policy?
How can I become a member of Tasting Room?

To become a member of Tasting Room, simply register here.

How often will I receive wine shipments?

After rating your kit, unless you cancel, you’ll receive your first shipment of wine. Your first shipment will be processed as quickly as possible after you rate your kit – typically the following day. If after 30 days you have not rated the wines in your Tasting Kit, we will automatically send a selection of 12 customer favorites for your first shipment. You’ll receive a new case of wine 2 months after we send your first case. All shipments thereafter are sent every 2 months. You can modify your shipping dates at any time via our website or by contacting Member Services. There are no forms to fill out, phone calls to make or emails to send. The wine comes to you automatically, unless you call to cancel.

How do I know I’m getting the right wines for me?

With over 100 years of combined experience, our wine curators apply the most exacting standards to every bottle they taste. Our other staffers also taste the wines to share their opinions, resulting in less than one out of every ten bottles selected out of the hundreds of wines our experts evaluate from around the globe. Therefore, you get only the best bottles, vetted by our wine curators and selected by our personalization technology to match your Wine Profile.

Am I obligated to continue with Tasting Room for any length of time?

No, you have the option to cancel at any time, and you will not be billed further once you cancel. There is no penalty for canceling. How long you stay with us is entirely up to you, and our policy is to comply promptly with any request to cancel.

Do I have the option to cancel at any time?

Tasting Room has a hassle-free membership cancellation policy. You can cancel your membership at any time, for any reason, simply by calling member services at 888-929-2827. Our call center is open Mondays - Friday between 10 a.m. and 6 p.m. Eastern Time (certain holidays excluded). You may also access cancellation information at any time by clicking the Account tab and choosing the Club Management option within your online Tasting Room account.

You can also log in and visit this link: www.tastingroom.com/account/manage

Cancelling your membership will cancel any upcoming orders that have not yet been processed. Please keep in mind that orders cannot be cancelled once they are processed. Any orders processed before a membership cancellation is requested will still be shipped.

Who decides which wines are right for me?

You do – with expert guidance from our wine curators. By tasting and rating your wine samplers (and subsequent wine shipments), you let us know your preferences. Based on your ratings and the Wine Profile our system generates, our personalization technology automatically selects wines for you that will please your palate the most. Rating your wines gives you an active role in determining the selections the technology puts together for you. This personalization process selects wines that suit your tastes and eliminates the guesswork and confusion of wine shopping.

How can you offer such low prices on fine wine?

We live by a simple rule: To match you with the wine that suits your preferences and fits your budget. Many of the wines we sell were crafted by working directly with wineries and vineyards around the world, so as to eliminate the middleman and pass along the savings to you.

What is your privacy policy?

For each registered member, we collect the member's shipping address, email address, IP address and other information. The information we collect is used to customize the content and/or layout of our page for each individual member and is used by us to contact members regarding their accounts. This information is not shared with other organizations or vendors for commercial purposes without the member's consent. For more information about Tasting Room's privacy policy, please visit www.tastingroom.com/privacy

Back to top

Account Information

  1. How do I change my email preferences?
  2. How do I change the name or email address tagged to my Tasting Room account?
  3. What do I do if I forget my username or password?
  4. If I have a Lot18 account, how does it affect my Tasting Room account?
  5. If I don’t have a Lot18 account, how do I get one?
How do I change my email preferences?

You can change your email preferences by clicking the link at the bottom of your Tasting Room emails.

How do I change the name or email address tagged to my Tasting Room account?

You can change your email preferences by going to the "Account” page or by contacting member services at service@tastingroom.com.

What do I do if I forget my username or password?

Please click the "Forgot your password" button under the sign-in box and we'll email you with your password reset instructions.

If I have a Lot18 account, how does it affect my Tasting Room account?

Not at all. If, for example, you change your email address or password for one account it does not affect the other.

If I don’t have a Lot18 account, how do I get one?

When you sign up for Tasting Room, a Lot18 account will be automatically created for you with the same credentials. Membership in Lot18 is complimentary and enables you to take full advantage of the many money-saving offers and exclusives on Lot18.com.

Back to top

Feedback & Returns

  1. How can I provide feedback?
  2. Can I cancel my order?
  3. What if I refuse my shipment?
  4. How do I return my product?
  5. What do I do if my product is damaged?
  6. What do I do if I don't like my wine?
  7. Can I change my shipping address?
  8. Can I recommend products for Tasting Room to offer?
  9. I'm a supplier/producer and would like to see my products offered on Tasting Room.
    Who can I contact about this?
How can I provide feedback?

We welcome your feedback! Please email service@tastingroom.com.

Can I cancel my order?

Tasting Room has a hassle-free membership cancellation policy. You can cancel your membership at any time, for any reason, simply by calling member services at 888-929-2827. Our call center is open Mondays - Friday between 10 a.m. and 6 p.m. Eastern Time (certain holidays excluded). You may also access cancellation information at any time by clicking the Account tab and choosing the Club Management option within your online Tasting Room account.

You can also log in and visit this link: www.tastingroom.com/account/manage

Cancelling your membership will cancel any upcoming orders that have not yet been processed. Please keep in mind that orders cannot be cancelled once they are processed. Any orders processed before a membership cancellation is requested will still be shipped.

What if I refuse my shipment?

If your order is undeliverable and is returned to us we will process the return and refund your card, minus any original shipping charges, and charge a $15 return shipping fee.

How do I return my product?

If you are unsatisfied with any wine that you received, please contact service@tastingroom.com. If you have received a shipment and would like to return it, you can send your unopened wine to We Ship Express, 118 Aker Drive, Cobleskill, NY 12043 to receive a refund. Only complete, unopened shipments are accepted for returns. Please include the order number and your shipping address with the package so the return can be identified with your account. When we receive your wine, we will refund your card in full (minus any shipping charges) and notify you via email.

What do I do if my product is damaged?

We and our fulfillment partners take great care to ensure that your wines arrive undamaged. If you believe your shipment is damaged, please contact service@tastingroom.com immediately so that we can determine an appropriate solution. We may request that you return the damaged product to us or provide us with a photo of the damage so that we can determine how to avoid issues of a similar nature in the future.

What do I do if I don't like my wine?

Everyone's tastes are different, and we want to make sure you only receive the wines that suit you. If for any reason you receive a wine that doesn't meet your expectations, just let us know and we’ll promptly replace it or credit you for it. To receive your replacement or credit, please contact service@tastingroom.com.

Can I change my shipping address?

You may request changes to your shipping address up to one hour following your purchase. After one hour, it may not be possible to process a change, since our vendors are committed to shipping products as quickly as possible to ensure speedy delivery.

Can I recommend products for Tasting Room to offer?

Absolutely. Please email us at service@tastingroom.com, and we'll be sure to forward your inquiry to our wine experts.

I'm a supplier/producer and would like to see my products offered on Tasting Room. Who can I contact about this?

Please email service@tastingroom.com, and we'll be happy to get your information to our curators.

Back to top

Payment

  1. What forms of payment are accepted on Tasting Room?
  2. Can I buy over the phone?
  3. Is it safe to use my credit card to make purchases on Tasting Room?
  4. Where is the "CVV" number located on my credit card?
  5. Can I change my credit-card information?
  6. When will my credit card be charged?
  7. Will I be charged sales tax?
What forms of payment are accepted on Tasting Room?

Tasting Room accepts American Express, Visa, MasterCard and Discover.

Can I buy over the phone?

Our Member Services team will be happy to assist you in making a purchase over the phone. Please call 888-929-2827.

Is it safe to use my credit card to make purchases on Tasting Room?

Tasting Room uses up-to-date, safe, secure technology to ensure that your personal credit-card information is not compromised. The information is encrypted and never stored intact.

Where is the "CVV" number located on my credit card?

On Visa, MasterCard and Discover cards, the three-digit CVV number is printed on the signature panel on the back of the card immediately after the card's account number. On American Express cards, the four-digit CVV number is printed on the front of the card above the card account number.

Can I change my credit-card information?

You can change your credit-card information by visiting the “Your Account” page on Tasting Room.

When will my credit card be charged?

Your credit card will be charged when you click on the "Send Me My Wine" button at the time of purchase.

Will I be charged sales tax?

The sales tax quoted at checkout is based on the shipping address you provide. The amount includes both state and local taxes, where applicable.

Back to top

Shipping

  1. How long does it typically take for orders to ship?
  2. When will my wine samplers arrive?
  3. Can I have a product shipped internationally?
  4. Should I ship to my home or work address?
  5. To which states does Tasting Room ship?
  6. Can I have an order shipped to a P.O. Box?
  7. Will I have to sign for my package?
  8. Are shipments insured?
  9. What if my shipment is not successfully delivered?
  10. Holiday shipping deadlines
How long does it typically take for orders to ship?

Wine orders typically ship via UPS Ground within two days and are delivered within two to six business days, depending on your location.

When will my wine samplers arrive?

Your wine samplers will arrive within two to six business days.

Can I have a product shipped internationally?

At this time, Tasting Room's vendors can ship products only within the continental United States.

Should I ship to my home or work address?

We strongly recommend that you use a business address whenever possible when shipping wine, as someone 21 or older must be available to sign for the shipment. Wine cannot be shipped to P.O. boxes.

To which states does Tasting Room ship?

We ship to the following states: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Louisiana, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, Montana, North Carolina, North Dakota, Nebraska, New Hampshire, New Jersey, New Mexico, Nevada, New York, Ohio, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Virginia, Vermont, Washington, Wisconsin, West Virginia and Wyoming.

Can I have an order shipped to a P.O. Box?

Unfortunately, wine cannot be shipped to P.O. boxes.

Will I have to sign for my package?

Someone 21 or older must be available to sign for shipments containing wine. Please note that if delivery attempts are unsuccessful and a shipment is returned to us we will process the return and refund your card, minus any original shipping charges, and charge a $15 return shipping fee.

Are shipments insured?

Tasting Room does not offer members the ability to purchase insurance on shipments at this time. If you receive a broken bottle or otherwise damaged order, please contact service@tastingroom.com. Please take a photo of any broken or damaged products, as this may be required for us to file a claim with the carrier.

What if my shipment is not successfully delivered?

Our shipping partners typically make several attempts to deliver a shipment. If your order is undeliverable and is returned to us we will process the return and refund your card, minus any original shipping charges, and charge a $15 return shipping fee.

Holiday shipping deadlines

Order wine by 11:59 PM EST on the date listed for your state to ensure delivery by the holiday at the top of the column. Please note that these dates are subject to change due to extreme weather. We will do our best to communicate any deadline changes in advance.

State Hanukkah Christmas New Year's Eve
Alabama (shipping not available)
Alaska (shipping not available)
Arizona December 4 December 14 December 21
Arkansas (shipping not available)
California December 4 December 14 December 21
Colorado December 1 December 13 December 20
Connecticut December 5 December 15 December 22
Delaware (shipping not available)
District of Columbia December 5 December 15 December 22
Florida December 1 December 13 December 20
Georgia December 4 December 14 December 21
Hawaii (shipping not available)
Idaho December 4 December 14 December 21
Illinois December 1 December 13 December 20
Indiana December 4 December 14 December 21
Iowa December 1 December 13 December 20
Kansas December 1 December 12 December 19
Kentucky (shipping not available)
Louisiana December 1 December 13 December 20
Maine December 4 December 14 December 21
Maryland December 5 December 15 December 22
Massachusetts December 5 December 15 December 22
Michigan December 4 December 14 December 21
Minnesota December 1 December 13 December 20
Mississippi December 1 December 12 December 19
Missouri December 1 December 13 December 20
Montana December 1 December 13 December 20
Nebraska December 1 December 12 December 19
Nevada December 4 December 14 December 21
New Hampshire December 4 December 14 December 21
New Jersey December 5 December 15 December 22
New Mexico December 1 December 13 December 20
New York December 5 December 15 December 22
North Carolina December 4 December 14 December 21
North Dakota December 1 December 12 December 19
Ohio December 4 December 14 December 21
Oklahoma (shipping not available)
Oregon December 4 December 14 December 21
Pennsylvania December 4 December 14 December 21
South Carolina December 4 December 14 December 21
South Dakota December 1 December 12 December 19
Tennessee December 4 December 14 December 21
Texas December 1 December 12 December 19
Vermont December 4 December 14 December 21
Virginia December 4 December 14 December 21
Washington December 4 December 14 December 21
West Virginia December 4 December 14 December 21
Wiconsin December 1 December 13 December 20
Wisconsin December 1 December 13 December 20
Wyoming December 1 December 13 December 20

Back to top

Delivery Calendar

  1. What is this new Delivery Calendar?
  2. Why are you making this change?
  3. Is my package guaranteed to arrive on the delivery date?
  4. Is this feature for everyone?
What is this new Delivery Calendar?

Our new delivery calendar features allows Tasting Room customers to select the date their wine arrives. The goal it to make sure your wine arrives on a day that works for you.

Why are you making this change?

With alcohol deliveries, government regulations require that someone above the age of 21 be present and sign for the package. Some people might be at work when your wine arrives, or just busy! With our new delivery calendar feature, you can select the day your wine arrives so you can make sure someone (above the age of 21 of course) is present.

Is my package guaranteed to arrive on the delivery date?

More often than not, your wine will arrive the day its scheduled. Occasionally, things happen beyond our control once your package leaves our warehouse, so the delivery date is not guaranteed.

Is this feature for everyone?

You’re one of the lucky Tasting Room subscribers that has access to this new feature we’re testing. If you have any feedback–positive or negative—send us an email at service@tastingroom.com!

Back to top

Order Status

  1. What is the status of my order?
  2. Can I track my order?
What is the status of my order?

Wine orders will typically ship via UPS Ground or FedEx Ground within two to three days of purchase and will take anywhere from two to 10 days to arrive depending on the product's origin and destination. Please remember that someone 21 or older must be available to sign for shipments containing wine.

Can I track my order?

Yes. On the Your Shipments page you can view your order history and view the tracking number once it's provided by the carrier. Please remember that someone 21 or older must be available to sign for shipments containing wine.

Back to top

Bottle Shop

  1. What is the Bottle Shop?
  2. Are Bottle Shop orders part of my club shipments?
  3. Who can order from the Bottle Shop?
  4. What wines are available in the Bottle Shop?
  5. When will my Bottle Shop orders be shipped?
  6. Can I rate the wines in my Bottle Shop orders?
What is the Bottle Shop?

You can use the Bottle Shop to shop for wines from the Tasting Room wine collection. The Bottle Shop allows you to build an order containing 2, 6, or 12 bottles specifically selected by you. Use it to order more of the wines you love, or to try wines you haven’t yet received.

Are Bottle Shop orders part of my club shipments?

No, Bottle Shop orders are additional, optional orders you place at your own discretion. Bottle Shop orders do not affect the contents or timeline of your upcoming club shipments. Those shipments will still be sent as scheduled with wines selected to match your profile.

Who can order from the Bottle Shop?

Bottle Shop is available to anyone currently subscribed to the Tasting Room wine club.

What wines are available in the Bottle Shop?

The wine list in the Bottle Shop is comprised of wines that are currently in stock, including both wines that you have and have not received.

When will my Bottle Shop orders be shipped?

Bottle Shop orders are processed to be shipped as soon as the order is placed.

Can I rate the wines in my Bottle Shop orders?

Yes, you can rate the wines in your Bottle Shop orders just as you would wines received in your club shipments.

Back to top