Concierge Page

Welcome to Tasting Room Concierge!

We’re here to help with everything you need.
Below you will find several ways of connecting with us.
Please try our live chat option by clicking the icon on the bottom right hand corner of your screen (available 10am-6pm EST, Monday to Friday)!
If you are reaching out to us outside of live chat hours, please use the concierge form below and a member of our team will reach out directly as soon as possible!

Already have a subscription? Log in to view the details.

What can we help you with?

Fill out the Contact Us Form and we will reply via email ASAP


Other ways to connect

Business Hours for
Live Concierge

10am - 6pm (EST)
Monday - Friday

Our concierge email

Chat Live Now

Chat with our concierge for wine recommendation or ask anything about your account.

Look for at the bottom right corner of your screen.

Contact by Phone

+1 888 929 2827

Social Media

Browse Our FAQs For Answers

What is Tasting Room?

Founded in 2010, Tasting Room has been a pioneer in the world of wine discovery. Rather than asking vague questions about the kind of chocolates and wines you prefer, we encourage you to explore the nuances of wine with us and create your own journey. Whether you’re a beginner in the world of wine or a seasoned sommelier, we believe that you know best about what suits your palate and caters to your senses.

How does Tasting Room help me learn about wine?

Tasting Room helps you learn about wine by sending you high quality wines at an affordable price so you may taste, learn, and share.

Everyone’s wine journey and learning cadence can be different and we acknowledge that. With our Discovery model, you can travel around the world savoring wines from various regions without ever leaving the comfort of your home.

While algorithms provide a data centric version of what they think you may like, here at Tasting Room we believe that you know best. We’re just here to help you, but ultimately, the journey is yours. Our sommeliers hand pick and curate each of your wine selections catering to a full-fledged learning experience.

In essence, we bring the Tasting Room to you. Cheers!

Is this a subscription?

Yes! Our standard subscription features a minimum of 6 bottles of our award-winning wines conveniently delivered to your door monthly. You may change your frequency, case type (red, white, or mixed), and bottle amount. Choose between 6 or 12 bottles every 1, 2 or 3 months.

If you’re more of a red wine connoisseur, you may choose an all red subscription. If white wine is more to your liking, we also have a white wine only case. For those that just love it all, we suggest you choose our mixed case so you may enjoy an array of our varietals not limited to one option.

The 6 bottle subscription consists of 6 individual bottles, whereas with a 12 bottle subscription you’ll receive 2 bottles of 6 premium wines.

Reach out to us on the ‘My Concierge Page’ where one of our amazing wine-agents will help you manage your subscriptions and update your preferences to your likings!

I love Tasting Room - Can I send it to a friend as a gift?

You sure can! Visit our Gift Guide for all information on our gift offerings.

Tasting Room’s Tasting Kits are so ingenious and super cute! Can I purchase it separately?

You may purchase a sampler Tasting Kit by visiting our Bottle Shop and you’ll find them there!